Grading Mode: Standard Letter

Overview of the hospitality industry. Same as Culinary Arts A100 and Food Service Management A100. Students completing Hospitality, Travel & Tourism A100 may not receive credit for Culinary Arts A100 or Food Service Management A100. Transfer credit: CSU.

Grading Mode: Standard Letter, Pass/No Pass

This course presents students with service learning opportunities where they practice the conceptual theories of their course work. Students develop public contact and service skills as they host campus, community, civic, and travel related events. Students improve their social, professional demeanor and critical thinking skills considered essential in the airline, hotel, travel and tourism industries. This course may also be offered online.

Grading Mode: Standard Letter

Study of front-office procedures from reservations through checkout including the night audit and the property management system and their impacts on other lodging operations. Special emphasis placed on guest-employee relations. This course may also be offered online.

Grading Mode: Standard Letter

Students will learn how professional communication skills can make the difference in achieving their personal career success. This course reviews oral and written career communication skills, including the development of a personal portfolio. This course may also be offered online.

Grading Mode: Standard Letter

This course is an examination of the employment process in the Hospitality and Travel industries. The course analyzes interview techniques, employment tests, and interviewers' questions leading toward employment in all aspects of the Tourism industry. Transfer credit: CSU.

Grading Mode: Standard Letter

An internship opportunity for students enrolled in Airline Travel, Hotel, Meeting Event, Spa Management, or Travel and Tourism programs at Orange Coast College. This course is recommended after one semester of successful academic preparation in an area of specialization. The instructor has the authority to limit access based on academic preparation. The internship is repeated for each option the student elects in order to earn a certificate. Students will be required to follow standards set by the company in which they are working. This course may also be offered online. Two hours lecture, seven hours unpaid, twelve hours paid. This course may also be offered online. Transfer credit: CSU.

Grading Mode: Standard Letter

This course provides a basis for understanding hospitality accounting concepts and procedures, the processing of hospitality financial data, and the flow of financial information in the accounting cycle resulting in the production of financial statements. This course is certified through the American Hotel & Lodging Association. Transfer credit: CSU.

Grading Mode: Standard Letter

Examines the technical functions and coordination between hotel housekeeping and maintenance departments. The fundamentals of management are emphasized through proper communication, training, detailed work methods, and quality assurance techniques. This course is certified through the American Hotel & Lodging Association. Transfer credit: CSU.

Grading Mode: Standard Letter, Pass/No Pass

This course provides information for maximizing the travel experience to include regional accents, dialects, culture, shopping, historical and recreational tourist destinations for Canada, Mexico, Caribbean, Central, South, and Northern America. This course may also be offered online.

Grading Mode: Standard Letter, Pass/No Pass

Provides the traveler and industry employee with information for maximizing the travel experience to include regional accents and dialects, shopping, historical and recreational tourist destinations, and regional culture and cultural diversity for Russia and Baltic countries, Czech Republic, Slovakia, Hungary, Poland, former Yugoslavia Countries, Romania, and Albania. This course may also be offered online.

Grading Mode: Standard Letter, Pass/No Pass

This course provides information for maximizing the travel experience to include regional accents, dialects, culture, shopping, historical and recreational tourist destinations, for Africa, the Middle East, Asia, and the Pacific Islands. This course may also be offered online.

Grading Mode: Standard Letter

This course is an introduction to APOLLO, the computer reservations system used by United Airlines and one of the two major systems used by travel consultants. Students will learn how to build PNR’s (passenger name records), quote fares, and calculate prices through hands-on applications on computers. This course may also be offered online.

Grading Mode: Standard Letter

This course examines the implications of cultural tourism in the United States and the world. The course will consider the struggle of people to preserve their cultural identity relative to the role of the U.S. tourism industry in protecting cultural heritage. The course studies the complexities of policy making in cultural tourism and world travel. Curriculum includes: values, historical beliefs and religion, plus cultural etiquette including social practices, gestures, body language, eating and drinking practices, and business behavior. This course may also be offered online.

Grading Mode: Standard Letter

This course is an introduction to SABRE, the computer reservations system used by American Airlines and one of the two major systems used by travel consultants. Students will learn how to build PNR’s (passenger name records), quote fares, and calculate prices through hands-on applications on computers. This course may also be offered online. Transfer credit: CSU.

Grading Mode: Standard Letter

This course will provide the student with awareness and insight into the cultures of the world. Curriculum includes: values, historical beliefs and religion, plus cultural etiquette including social practices, gestures, body language, eating and drinking practices, and business behavior.

Grading Mode: Standard Letter

Career readiness and workplace development are important to be competitive and successful in the workplace. Students have an opportunity to create and change their habits and vision allowing themselves to have a rich, full, and rewarding personal, scholastic, and professional life through the adoption of positive strategies and techniques. This course may also be offered online.

Grading Mode: Standard Letter

Travel industry computer systems using various industry applications such as: reservations, operations management, ticketing, training, home based communication and crew scheduling.

Grading Mode: Standard Letter

Introductory study of domestic and international threats of terrorism. Examines the concepts, definitions and contemporary issues of modern terrorism. Includes law enforcement issues for first-responders relating to terrorism, particularly with regard to Homeland Protection and counter terrorist measures. This course may also be offered online. Transfer credit: CSU. Two hours lecture.

Grading Mode: Standard Letter

In this course you will learn the critical nature of translating what you see, hear, taste, touch, smell, feel and experience into blogging, tweeting, Facebook posts and journaling. You will learn how to capture the attention of follower’s and build a reputation of storytelling. You will understand the methods needed to sell material in today's competitive market. If you have a desire to write and a yen to travel, you're a perfect candidate for this class. So pack your sense of adventure, organize your determination and put your keyboard in a comfortable position. This course may also be offered online.

Grading Mode: Standard Letter

This course provides a model for understanding the revenue management process and reveals four basic building blocks to revenue management success. It addresses elements of a risk management program including, developing forecasts for room revenue and occupancy, evaluating revenue opportunities, and tracking future room availabilities to achieve maximum revenue from the sale of perishable assets. This course may also be offered online.

Grading Mode: Standard Letter

Survey of the travel and tourism industry and its component segments: airlines, cruises, hotels, tour operators, retail travel agencies, tour wholesalers, receptive ground operators, and other miscellaneous new segments of the industry. Review of each segment and analysis of type of careers, background education, and entry skill preparation, expected salary scale, and travel benefits. This course may also be offered online. Transfer credit: CSU.

Grading Mode: Standard Letter

An introduction to the activities and responsibilities of the corporate travel arranger and manager. Operational techniques and financial plans and management are identified, proposals and contracts are discussed and the complete corporate travel process is presented. This course may also be offered online. Transfer credit: CSU.

Grading Mode: Standard Letter

Students will learn the essentials of selling vacation packages and tours, including the latest trends, itinerary planning, and the technologies available to travel/tourism consultants in the leisure, recreational, and corporate travel markets. This course may also be offered online. Transfer credit: CSU. One and one-half hours lecture.

Grading Mode: Standard Letter

Cruising is one of the fastest growing segments of the travel industry. Learn the basics of the cruise product including ship and cruise line terminology, applications and selling techniques. Cruise line ships and their destinations are identified, as well as, individual and group booking procedures. Does not train to work aboard ship. Transfer credit: CSU.

Grading Mode: Standard Letter

This course introduces the roles and expectations of a tour escort and manager. The student will learn to research, plan and incorporate itineraries, promote the “package”, attract clients, and manage the operational aspects of a group. The responsibilities and characteristics of a tour escort will also be discussed. This course may also be offered online. Transfer credit: CSU.

Grading Mode: Standard Letter

Cruising is one of the fastest growing segments of the travel industry. Learn the basics of the cruise product including ship and cruise line terminology, applications and selling techniques. Cruise lines, ships and their destinations are identified. Students will learn the essentials of selling vacation packages and tours, including the latest trends, itinerary planning, and the technologies available to travel/tourism consultants in the leisure, recreational, and corporate travel markets. Does not train to work aboard ship. This course may also be offered online.

Grading Mode: Standard Letter

This course introduces the roles and expectations of a tour escort and manager. The student will learn to research, plan and incorporate itineraries, promote the group travel package, attract clients, and manage the operational aspects of a group. The responsibilities and characteristics of a tour escort will also be discussed. This course may also be offered online.

Grading Mode: Standard Letter

This course leads you on a path toward developing an intimate knowledge of the luxury and incentive travel product, sales process, and unique needs of the affluent consumer. You will be introduced to the corporate travel market and understand how they share expectations. Explore the distinct types of consumers and how to focus sales and marketing efforts to attract and keep them coming back. This course may also be offered online.

Grading Mode: Standard Letter

Gain an understanding of the operational and administrative procedures in spas, private clubs, and the hospitality industry. You will develop an understanding of unique sensitivities required in managing and operating in the increasingly lucrative and complex spa industry. This course may also be offered online. Transfer credit: CSU.

Grading Mode: Standard Letter

As the industry evolves, day spas, hotel spas, destination spa resorts, and spas with medical services are becoming more specialized. Understanding the services and treatments making each different is an important element to the success of a business. This course will take you through the fundamentals of spa therapies, equipment, and products and projections for future trends. This course may also be offered online. Transfer credit: CSU.

Grading Mode: Standard Letter

This course provides spa supervisors and operation managers techniques toward successful financial management. This course may also be offered online. Transfer credit: CSU.

Grading Mode: Standard Letter

In this course the student will learn to develop effective marketing and retailing to increase sales, and promote branding opportunities for a spa. This course may also be offered online. Transfer credit: CSU.

Grading Mode: Standard Letter

This course is designed to convey the importance of guest relation skills in a competitive market. Students will develop the skills expected of each employee, supervisor, and manager based on wants, needs, and expectations of the guest while developing a personal service style. This course may also be offered online. Transfer credit: CSU.

Grading Mode: Standard Letter

Students will learn how professional communication skills can make the difference in achieving their personal career success. This course is an examination of the employment process in the Hospitality and Travel industries. The course analyzes interview techniques, employment tests, and interviewers’ questions leading toward employment in all aspects of the Tourism industry. Reviews oral and written career communication skills, including the development of a personal portfolio. This course may also be offered online.

Grading Mode: Standard Letter, Pass/No Pass

This course deals with current issues in the field of hospitality, travel and tourism. Topics vary. Open entry/open exit on a space available basis with instructor approval.

Grading Mode: Standard Letter

Advanced internship for students enrolled in Management programs at Orange Coast College to increase their level of expertise in the area of specialization which they expect to graduate. Students will be required to follow standards set by the company in which they are working. 9 hours lecture and 210 hours work hours (unpaid) or 262.5 work hours (paid). This course may also be offered online. Transfer credit: CSU.

Grading Mode: Standard Letter

Advanced internship for students enrolled in Travel and Tourism programs at Orange Coast College to increase their level of expertise in the area of specialization which they expect to graduate. Students will be required to follow standards set by the company in which they are working. 9 hours lecture and 210 hours work hours (unpaid) or 262.5 work hours (paid). This course may also be offered online. Transfer credit: CSU.

Grading Mode: Standard Letter

Advanced internship for students enrolled in Airline Travel programs at Orange Coast College to increase their level of expertise in the area of specialization which they expect to graduate. Students will be required to follow standards set by the company in which they are working. 9 hours lecture and 210 hours work hours (unpaid) or 262.5 work hours (paid). This course may also be offered online. Transfer credit: CSU.

Grading Mode: Standard Letter

Advanced internship for students enrolled in Hotel Management programs at Orange Coast College to increase their level of expertise in the area of specialization which they expect to graduate. Students will be required to follow standards set by the company in which they are working. 9 hours lecture and 210 hours work hours (unpaid) or 262.5 work hours (paid). This course may also be offered online.

Grading Mode: Standard Letter

This course will provide students an understanding and application of E-Marketing and Sales in the hospitality and tourism sectors. This course may also be offered online. Transfer credit: CSU.

Grading Mode: Standard Letter, Pass/No Pass

This course addresses successful business practices in event and meeting management. It provides knowledge essential effectiveness and profitability as an event or meeting manager. It is strongly recommended that all students enroll in this course first as it provides a foundation for future coursework. This course may also be offered online.

Grading Mode: Standard Letter, Pass/No Pass

A comprehensive, fast-paced, hand-on course in managing a professional event/meeting, including the practical skills and tools needed for successful planning. This course may also be offered online.

Grading Mode: Standard Letter, Pass/No Pass

This course provides a thorough and systematic approach to risk management that ensures the understanding and use of safeguards to produce safe and successful meetings or events. This course may also be offered online.

Grading Mode: Standard Letter

The course is designed to give the student an understanding of Incentive Travel and how it differs from all other forms of travel. It outlines the type of client and sales person who is likely to find Incentive Travel a motivational tool, why it is effective, how to return on investment (ROI) makes these programs popular. Transfer credit: CSU.

Grading Mode: Standard Letter

Get the most comprehensive guide to destination management. From tours to transportation, from entertainment to local rules of etiquette, the Destination Management Company (DMC) is the premier resource that finds the right venue, location, speaker, and vendor to ensure a highly professional and successful program. This course may also be offered online. Transfer credit: CSU.

Grading Mode: Standard Letter, Pass/No Pass

This course examines essential techniques for successful promotion of products and services. An emphasis is placed on the hotel, meeting, and event environments. Creative ideas and practical tools learned will help increase the effectiveness of the marketing dollar. This course may also be offered online.

Grading Mode: Standard Letter, Pass/No Pass

Review of the most successful techniques for managing trade shows, sales promotion events, staff meetings, and other corporate events. Focus is placed on how to produce meetings/events with creative flair while staying within a budget. This course may also be offered online.

Grading Mode: Standard Letter, Pass/No Pass

This course provides the tools necessary to successfully plan and manage local, national and international meetings and conferences. Prepares students to take the nationally recognized International Special Event Society (ISES), Certified Special Events Professional (CSEP), and Certified Meeting Professional (CMP) examinations. This course may also be offered online.

Grading Mode: Standard Letter

Promoting and managing large and small sporting events including event logistics, sponsorship, successful marketing strategies and professional management skills. This course may also be offered online.

Grading Mode: Standard Letter, Pass/No Pass

This course covers the practical skills necessary to launch, operate, and grow a successful event management business. Focus is placed on how to develop a business plan, manage finances, market, and approach event management as a small profit- making business. This course may also be offered online.

Grading Mode: Standard Letter, Pass/No Pass

Provides a comprehensive plan for identifying, evaluating, soliciting, selling, managing, and coordinating long-term fund-raising and/or sponsorship deals. Develop skills to manage events and work successfully as a staff professional or volunteer. This course may also be offered online.

Grading Mode: Standard Letter, Pass/No Pass

This course provides information for designing and managing projects from a trade show exhibit to planning and coordinating an entire exposition. Focus is placed on the growing role of expositions and trade shows in the marketing and sales processes both nationally and internationally. This course may also be offered online.

Grading Mode: Standard Letter, Pass/No Pass

This course will assist in developing elements of design, coordination, and execution in preparing and planning weddings. Career opportunities in the lucrative bridal industry will also be discussed. This course may also be offered online.

Grading Mode: Standard Letter, Pass/No Pass

This course addresses elements of successful catering operations. Students will explore the catering industry and learn to work with catering professionals to improve quality while reducing costs. This course may also be offered online.

Grading Mode: Standard Letter

Advanced internship for students enrolled in Spa Management programs at Orange Coast College to increase their level of expertise in the area of specialization which they expect to graduate. Students will be required to follow standards set by the company in which they are working. 9 hours lecture and 210 hours work hours (unpaid) or 262.5 work hours (paid). This course may also be offered online.

Grading Mode: Standard Letter

An in-depth study of the skills required to be an effective manager. This course covers the roles, responsibilities, situations, and personal styles of decision-making in hospitality, airline, travel, and tourism industries while putting quality management tools into action to enhance service and improve business. This course may also be offered online. Transfer credit: CSU.

Grading Mode: Standard Letter

Designed to provide supervisory principles and skills to individuals wishing to advance into or hold a supervisory or management position within the hospitality, airline, spa, travel, or tourism industries. Transfer credit: CSU.

Grading Mode: Standard Letter

This course is designed to provide a basic introduction to leadership by focusing on what it means to be a good leader. Emphasis is on the practice of leadership. We will examine topics such as: the nature of leadership, recognizing leadership traits, developing leadership skills, creating vision, setting the tone, listening to our group members, handling conflict, overcoming obstacles, and addressing ethics in leadership. Attention will be given to helping students to understand and improve their own leadership performance. This course may be offered online.

Grading Mode: Standard Letter

This course is designed to acquaint students with leadership, management, and quality issues facing today's hospitality industry. Focus is placed on the Malcolm Baldrige National Quality Award, continuous improvement, empowerment, goal setting, high-performance teams, diversity, managing organizational change, and strategic career planning. This course may also be offered online.

Grading Mode: Standard Letter

This course provides an awareness of the rights and responsibilities the law grants to or imposes upon hospitality, travel and tourism businesses. Illustrations of possible consequences for failure to satisfy legal obligations are used. Legal issues raised by the Internet and the hospitality industry are discussed. This course is certified through the American Hotel & Lodging Association. This course may also be offered online. Lecture.

Grading Mode: Standard Letter

This course presents a systematic approach to human resources management in the hospitality industry. Students will analyze contemporary issues and practices, as well as employment laws that have an impact on the way people are managed. This course is certified through the American Hotel & Lodging Association. Transfer credit: CSU.

Grading Mode: Standard Letter

California labor and employment law including legislation, court cases and regulatory requirements. Organized to make complex laws understandable. Topics include Unemployment Insurance, State Disability, Family/Medical and Sick Leaves, Workers' Compensation, Training, Personnel Records, Privacy, Wage & Hour Laws, Compensation, Exempt/Non-Exempt. This course may also be offered online. Transfer credit: CSU.

Grading Mode: Standard Letter

The Certified Travel Associate (CTA) program teaches skills to become a front-line travel industry professional, such as how to close more sales, improve efficiency, expand geography knowledge and fine-tune customer service skills, all while earning widely recognized industry credentials. This course may also be offered online.