Academic Catalogs

Front Office Specialist, Certificate of Achievement

Banner Code: 1_CT_HMFO

Control Number: 16884

Financial Aid Eligible

These courses have been recommended by industry to provide essential preparation to supervise and manage within operational areas in a hotel. Courses have been organized to provide understanding of techniques and knowledge necessary in developing effective leadership and decision-making skills and successful communication among all departments contributing to positive guest experiences. The curriculum was developed with guidance from an advisory council of hospitality professionals who rank skills and knowledge required in the hospitality industry. Upon completion of the program there are employment opportunities with competitive salary.

Program Outcome

The outcome for the certificate of achievement is to prepare students for employment within the front office and operational support areas of a hotel.

Review Graduation Requirements.

Course Title Units
HTT A105Passport to Success3
HTT A110Hotel Front Office Operations3
HTT A118Hospitality Accounting3
HTT A130Cultural Tourism3
HTT A131Computer Reservation Systems - SABRE3
HTT A135Homeland Security3
HTT A140Revenue Management3
HTT A150Travel and Tourism Career Development3
HTT A180Enhancing Guest Service3
HTT A185Interviewing and Professional Development3
HTT A227Hotel Internship4
HTT A240Hospitality and Toursim Marketing3
HTT A284Leadership and Strategic Management3
HTT A285Hospitality Operations3
Total Units43

Front Office Specialist Suggested Electives

HTT A138 Sharing the Travel Experience
HTT A199 Current Issues in Hospitality, Travel and Tourism
HTT A299 Certified Travel Associate

Program Sequence

These sequences at Orange Coast College are curriculum maps for students to finish all requirements for the certificate. There may be advisories, prerequisites, or time requirements that students need to consider before following these maps. Students are advised to meet with an Orange Coast College Counselor for alternate sequencing.

Some courses in this program may be offered once per academic year.

Plan of Study Grid
Year 1
Semester 1Units
HTT A110 Hotel Front Office Operations 3
HTT A130 Cultural Tourism 3
HTT A150 Travel and Tourism Career Development 3
HTT A180 Enhancing Guest Service 3
Semester 2
HTT A118 Hospitality Accounting 3
HTT A131 Computer Reservation Systems - SABRE 3
HTT A135 Homeland Security 3
HTT A140 Revenue Management 3
Year 2
Semester 1
HTT A105 Passport to Success 3
HTT A240 Hospitality and Toursim Marketing 3
HTT A284 Leadership and Strategic Management 3
Semester 2
HTT A185 Interviewing and Professional Development 3
HTT A227 Hotel Internship 4
HTT A285 Hospitality Operations 3
 Total Units43