Front Office Specialist, Certificate of Achievement
Financial Aid Eligible
Banner Code: 1_CT_HMFO
Control Number: 16884
These courses have been recommended by industry to provide essential preparation to supervise and manage within operational areas in a hotel. Courses have been organized to provide understanding of techniques and knowledge necessary in developing effective leadership and decision-making skills and successful communication among all departments contributing to positive guest experiences. The curriculum was developed with guidance from an advisory council of hospitality professionals who rank skills and knowledge required in the hospitality industry. Upon completion of the program there are employment opportunities with competitive salary.
Program Outcome
- The outcome for the certificate of achievement is to prepare students for employment within the front office and operational support areas of a hotel.
Certificate Requirements
Orange Coast College offers two types of certificate awards in career programs designed to prepare the graduate to enter a particular field of employment. At least 3 units in an advanced course from the certificate must be completed at OCC.
- Certificate of Achievement - 8 units or more in a state-approved program. Certificates of Achievement are not automatically awarded. A petition must be filed in Enrollment Services or online at the beginning of the semester in which the student will be completing his or her final requirements. The petitioning periods are listed in the Graduation Requirements section of this catalog.
- Certificate of Specialization - 16 units or less in a locally approved program. Certificates of Specialization are not automatically awarded, not printed on official academic transcripts, and there is no acknowledgment of completion given at graduation. Please contact the division for details regarding the submission of petitions as procedures for each division vary. Most division offices prefer that students complete all of the required courses and then provide a copy of the transcript while some divisions allow petitions for Certificates of Specialization before finishing.
Minimum Grade Requirement
In order to be awarded a certificate, students are required to obtain a grade of “C” or better in all program-required courses. Grades of “CR” or “P” will be accepted whereas “CR” or “P” meets the equivalency of a “C” or better. A list of certificate programs can be found in the Programs A-Z section of this catalog. Check with a counselor to determine the requirements for completion.
| Year 1 | ||
|---|---|---|
| Fall | Units | |
| HTT A110 | Hotel Front Office Operations | 3 |
| HTT A130 | Cultural Tourism | 3 |
| HTT A150 | Travel and Tourism Career Development | 3 |
| HTT A180 | Enhancing Guest Service | 3 |
| Units | 12 | |
| Spring | ||
| HTT A118 | Hospitality Accounting | 3 |
| HTT A131 | Computer Reservation Systems - SABRE | 3 |
| HTT A135 | Homeland Security | 3 |
| HTT A140 | Revenue Management | 3 |
| Units | 12 | |
| Year 2 | ||
| Fall | ||
| HTT A105 | Passport to Success | 3 |
| HTT A240 | Hospitality and Toursim Marketing | 3 |
| HTT A284 | Leadership and Strategic Management | 3 |
| Units | 9 | |
| Spring | ||
| HTT A185 | Interviewing and Professional Development | 3 |
| HTT A227 | Hotel Internship | 4 |
| HTT A285 | Hospitality Operations | 3 |
| Units | 10 | |
| Total Units | 43 | |
Front Office Specialist Suggested Electives
| Course | Title | Units |
|---|---|---|
| HTT A138 | Sharing the Travel Experience | 3 |
| HTT A199 | Current Issues in Hospitality, Travel and Tourism | 0.5-1.5 |
| HTT A299 | Certified Travel Associate | 3 |