Academic Catalogs

Front Office Specialist, Certificate of Achievement

Financial Aid Eligible
Banner Code: 1_CT_HMFO
Control Number: 16884

These courses have been recommended by industry to provide essential preparation to supervise and manage within operational areas in a hotel. Courses have been organized to provide understanding of techniques and knowledge necessary in developing effective leadership and decision-making skills and successful communication among all departments contributing to positive guest experiences. The curriculum was developed with guidance from an advisory council of hospitality professionals who rank skills and knowledge required in the hospitality industry. Upon completion of the program there are employment opportunities with competitive salary.

Program Outcome

  1. The outcome for the certificate of achievement is to prepare students for employment within the front office and operational support areas of a hotel.

Certificate of Achievement Requirements

The Certificate of Achievement is a state-approved career program that requires a minimum of eight units and is designed to prepare the graduate to enter a particular field of employment.  In order to be awarded a certificate, students are required to obtain a grade of “C” or better in all program-required courses. Grades of “CR” or “P” will be accepted whereas “CR” or “P” meets the equivalency of a “C” or better.  At least 3 units in an advanced course from the certificate must be completed at OCC at the department’s discretion.  Certificates of Achievement are not automatically awarded.  A petition must be filed in Enrollment Services or online at the beginning of the semester in which the student will be completing their final requirements.  The petitioning periods are listed in the Graduation Requirements section of this catalog.  Check with a counselor to determine the requirements for completion.

A list of certificate programs can be found in the Programs A-Z section of this catalog.  

Plan of Study Grid
Year 1
FallUnits
HTT A110 Hotel Front Office Operations 3
HTT A130 Cultural Tourism 3
HTT A150 Travel and Tourism Career Development 3
HTT A180 Enhancing Guest Service 3
 Units12
Spring
HTT A118 Hospitality Accounting 3
HTT A131 Computer Reservation Systems - SABRE 3
HTT A135 Homeland Security 3
HTT A140 Revenue Management 3
 Units12
Year 2
Fall
HTT A105 Passport to Success 3
HTT A240 Hospitality and Toursim Marketing 3
HTT A284 Leadership and Strategic Management 3
 Units9
Spring
HTT A185 Interviewing and Professional Development 3
HTT A227 Hotel Internship 4
HTT A285 Hospitality Operations 3
 Units10
 Total Units43

Front Office Specialist Suggested Electives

Course Title Units
HTT A138Sharing the Travel Experience3
HTT A199Current Issues in Hospitality, Travel and Tourism0.5-1.5
HTT A299Certified Travel Associate3