Academic Catalogs

Service Complaint

Orange Coast College and its employees make every effort to serve students and non-students courteously and efficiently, including acting in accordance with College policies and state and federal laws. Individuals dissatisfied with a campus policy or the conduct of a College employee can bring a complaint — a written or verbal notice of dissatisfaction — to the attention of the appropriate faculty, staff or administrator at any time. If a problem is identified, applicable remedies will be put in place as soon as possible. Before filing a complaint, individuals should make every effort to resolve their dissatisfaction informally with the College personnel immediately involved. If addressing an issue informally does not lead to satisfactory resolution, the individual may register a complaint with the appropriate supervisor or administrator. If, after contacting the appropriate supervisor or administrator, the individual is not satisfied with the outcome, they may file a Complaint Form. Service complaints escalating to this level should be submitted in writing (a Complaint Form is available via the OCC website) so that the appropriate administrator can investigate the complaint and respond.

Most complaints, grievances or disciplinary matters should be resolved at the campus level; this is the quickest and most successful way of resolving issues involving a California Community College (CCC). Students are encouraged to work through the campus complaint process first before escalating issues to any of the following resources. Issues that are not resolved at the campus level may be presented:

  • To the Accrediting Commission for Community and Junior Colleges (ACCJC) at www.accjc.org/complaint-process if a complaint is associated with the institution’s compliance with academic program quality and accrediting standards. ACCJC is the agency that accredits the academic programs of the California Community Colleges.
  • To the CCC Chancellor’s Office by completing a Web form if the complaint does not concern CCC’s compliance with academic program quality and accrediting standards.
  • If the complaint involves unlawful discrimination, to the Chancellor’s Office website at extranet.cccco.edu/Divisions/Legal/Discrimination.aspx

For more information, please visit the California Community College State Chancellor’s Office Complaint Form site at www.californiacommunitycolleges.cccco.edu/ComplaintsForm.aspx