Orange Coast College and its employees make strive to serve students and the community courteously and efficiently while acting in accordance with Coast Community College District policies and adhering to federal and state laws.

Individuals who are dissatisfied with an Orange Coast College employee, department, or process are encouraged to first make a reasonable effort to resolve the matter informally with the personnel involved at the earliest opportunity. If the matter remains unresolved, individuals may escalate the service complaint to the appropriate supervisor. If, after discussing the matter with the appropriate supervisor, individuals are still not satisfied with the outcome, they may file a Service Complaint Form so that the appropriate dean or vice president can review and respond to the complaint.

Most complaints, grievances or disciplinary matters should be resolved at the campus level. This is generally the quickest and most effective way to resolve concerns. Individuals are encouraged to work though the campus complaint process before escalating issues to external resources. For more information, please visit the Complaint Process Page.

Concerns that are not resolved at the campus level may be presented to the following resources, as appropriate:

• The Accrediting Commission for Community and Junior Colleges (ACCJC), if the complaint concerns compliance with accrediting standards.
• The California Community Colleges Chancellor's Office Legal Division, if the complaint involves unlawful discrimination
• The California Community Colleges Chancellor's Office, by completing the web form