Academic Catalogs

Customer Service Technology Level 1, Certificate of Completion

Banner Code: 3_NCH_CS1

Control Number: 38407

Not Financial Aid Eligible


This program prepares students for a wide range of entry-level employment opportunities. It is designed to serve both new workforce entrants and adult learners seeking to upskill or reenter a rapidly evolving digital environment. Students gain practical, industry-relevant skills through foundational courses that can lead to job readiness in as little as six months. As their careers progress, they can continue building expertise through advanced coursework tailored to support long-term professional growth and adaptability.

Program Learning Outcomes

  1. Based on a typical business scenario, use Microsoft Windows to organize, retrieve, and manipulate digital data stored on a computer.
  2. Using the touch-type method of keyboarding, with appropriate techniques, type at least 38 words per minute proficiently.


This award confirms that a student has completed a noncredit program that prepares students to progress in a career path or to take degree-applicable courses.

Course Title Hours
Required Core
Complete the following:
BC C011NIntroduction to Windows Operating System (Noncredit)27
BC C012NKeyboarding Basics (Noncredit)27
Total Hours54