Course Outline of Record

Item	Value
Curriculum Committee Approval Date	03/24/2021
Top Code	060100 - Media and Communications, General
Units	3 Total Units
Hours	54 Total Hours (Lecture Hours 54)
Total Outside of Class Hours	0
Course Credit Status	Credit: Degree Applicable (D)
Material Fee	No
Basic Skills	Not Basic Skills (N)
Repeatable	No
Grading Policy	Standard Letter (S)
Associate Arts Local General Education (GE)	OC Social/Economic Institutions - AA (OD2)
Associate Science Local General Education (GE)	OCC Social/Behavioral Sci - AS (OSD)

Course Description

This course examines contemporary philosophies, methods and theories for studying the communication systems within different types of organizations. This course focuses on identifying the methods available for improving communication in organizations. Through lecture, discussion, and activities, the course will focus on communication as a process and skill that can help individuals and their organizations to mediate conflicts and challenges among organizational members. Transfer Credit: CSU; UC.

Course Level Student Learning Outcome(s)

1. Explore the role of communication in an organization.
2. Explain the major theories of organizational communication.
3. Identify strategies for improving organizational culture.

Course Objectives

• 1. Evaluate the historical evolution of organizations and organizational systems.
• 2. Evaluate group dynamics of an organization and how they are influenced by human communication, including interpersonal and intercultural communication.
• 3. Analyze various theories of organizational communication and evaluate their application in workplace organizations and real-world situations.
• 4. Recognize the communication challenges of globalized and intercultural organizations.
• 5. Explain the impact of organizational systems on organizational communication (e.g., virtual/remote work, globalization/outsourcing, hierarchical power dynamics, etc.)
• 6. Discuss the role of technology on changing organizational structures and practices.
• 7. Identify various leadership styles and methods of communication that encourage and discourage motivation in individuals and organizations.
• 8. Analyze the role of identity in creating methods and strategies of communication for individuals and organizations.
• 9. Evaluate critical and postmodern views of organizations and their methods.
• 10. Identify methods and strategies that encourage positive organizational and group dynamics.
• 11. Evaluate organizational culture and its impact on the roles and behaviors of individuals within an organization.

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Lecture Content

Approaching Organizational Communication   Communication and the Changing World of Work             The inevitability of Change             The Impact of Globalization on Organizing                         Outsourcing                         The Rise of the Global Company                         Challenges of Managing a Multicultural Workforce                         Global Economic Concerns                         Potential Abuses of Power in the Global Marketplace             Communication Technology                         Transcending Space and Time                         Contemplating Security Concerns                         Understanding Urgent Organizations                      ;    Relying on Communication Networks             Changes in the Meaning of Work                         The New Social Contract                         Ethical Concerns                         Quality-of-Life Issues             Defining Organizational Communication             The Importance of Communication Definitions and Approaches             Approaches to Organizational Communication                         Communication as Information Transfer                         Communication as Transactional Process                         Communication as Strategic Control                         Communication as a Balance of Creativity and Constraint             Organizations as Dialogues                   s p;     Dialogue and the Situated Individual                         Definitions of Dialogue                         Dialogue as Mindful Communication                         Dialogue as Equitable Transaction                         Dialogue as Empathic Conversation                         Dialogue as Real Meeting             Integrity and Ethics in Organizational Communication   Theories of Organizational Communication             Three Early Perspectives on Organizations and Communication             Why Theory                         Theories are Partial                         Theories are Partisan                         Theories are Problematic             Classical Management Approaches                         From Empire to Hierarchy                         From Resistance to Domination                         The Industrial Revolution                         Scientific Management                         Fayols Classical Management                         Bureaucracy                         Implications for Organizational Communication             The Human Relations Approach                         Historical and Cultural Background                         What is Human Relations.                         The Hawthorne Studies                         Reflections on Human Relation s             The Human Resources Approach                         Maslows Hierarchy of Needs                         McGregors Theory Y Management                         Likerts Principle of Supportive Relationships             The Systems Perspective on Organizations and Communication             The Systems Perspective                         The Origins of Systems Theory in the Natural Sciences                         Biology and General Systems Theory                         From Biology to Organizational Communication             What is a System.                         Environment and Open Systems                         Interdependence                 ;         Goals                         Processes and Feedback                         Openness, Order, and Contingency             The Appeal of Systems Theory for Organizational Communication                         Peter Senges Learning Organization                         Karl Weicks Sense-Making Model                         A New Look at Systems Theories             Cultural Studies of Organizations and Communication             The Cultural Approach                         Cultures as Symbolic Constructions                         Cultural Elements             Historical and Cultural Background                         Competitive Pressures           nb              Interpretive Methodology                         Social Trends             Three Views of Organizational Culture                         The Practical View                         The Interpretive View                         Critical and Postmodern Views             Socialization:  Integrating New Members into Organizational Cultures                         Anticipatory Socialization                         Organizational Assimilation                         New Directions in Organizational Socialization             A Communication Perspective on Organizational Culture             Critical Approaches to Organizations and Communication             Critical Theory                         Historical and Cultural Background                         The Rise of Critical Theorizing in the United States                         The Centrality of Power             Power and Ideology                         The Hidden Power of Culture: Myths, Stories, and Metaphors                         The Hidden Power of Legitimization:  Manufactured Consent and Concertive Control             Discourse and Discipline                         The Hidden Power of Knowledge:  Surveillance, the Panopticon, and Disciplinary Power                         The Technological Panopticon             Resistance:  Challenging Organizational Power and Control                         The Role of the Critical Theorist           Contexts for Organizational Communication   s p;         Identity and Difference in Organizational Life             The History of Identity in Organizational Communication             Identity and Difference as Organizational Practices and Performances                         Identity Regulation                         Identity Work                         Identity and Difference as Fixed Aspects of the Self                         Identity and Difference as Organizational Features that Influence Members                         Identity and Difference as Popular Culture Narratives             Communicating Identity and Difference             Teams and Networks:  Communication and Collaborative Work             Democracy in The Workplace             Communicating in Teams                         Basic Types of Teams            s p;            Advanced Types of Teams                         Communicative Dimensions of Teamwork                         A Retreat from Teams.             Communicating in Networks                         Basic Types of Networks                         Analyses of Communication Networks             Teams, Networks, and New Forms of Organizing                         Technological Resources for Teams and Networks                         Creativity and Constraint in Teams and Networks                 Communicating Leadership             Laying the Foundation:  Useful Insights from Prior Leadership Theories                         Trait Leadership                         Leaders hip Style                         Situational Leadership                         Transformational Leadership                         Discursive Leadership             Leadership Reconsidered: Effective Leadership Habits                         Habits of Mind                         Habits of Character                         Habits of Authentic Communicative Performance             Leading the Organization:  Communicating with Employees                         Openness                         Supportiveness                         Motivation                         Empowerment             The Dark Side of Leadership:  Bullying and Harassment                         Bullying in the Workplace                                 Harassment and Sexual Harassment                                 Organizational Alignment:  Managing the Total Enterprise             Positioning the Organization                         Competitive Strategy                         Types of Business Strategy                         Strategy and the Business Life Cycle             Strategic Alignment             Aligning Strategies with Resources                         Human Resources                         Technological Resources             Ongoing Integration                         Organizational Learning                         Organizational Policymaking

Method(s) of Instruction

• Lecture (02)
• DE Live Online Lecture (02S)
• DE Online Lecture (02X)

Instructional Techniques

Instructors may make use of lectures, class discussion of asssigned textbook readings, group work, guest speakers, video presentations, role-play exercises, quizzes, exams, classroom ativities, writing assignments, out of class assignments.

Reading Assignments

Students will have regular reading assignments from textbook and other sources as assigned by instructor. (3 hours per week).

Writing Assignments

A.  Workplace Analysis Paper B.  Organizational Systems Analysis Paper C.  Media Analysis Response Paper   D. Career Objectives Analysis E. Team Case Study Paper/Presentation  (3 hours per week).

Out-of-class Assignments

Out-of-class assignments may include resume development, career interview and analysis and social media inventory. Students will analyze media that describes various organizational systems and workplaces. (3 hours per week).

Demonstration of Critical Thinking

Students will analyze Organizational Communication theories and how they are applied in various workplace situations.  Students will evaluate their efficacy and generate solutions to various challenges of organizational communication.

Required Writing, Problem Solving, Skills Demonstration

1.  Participation and attendance:  engaging in classroom role-play and discussion. 2.  Term paper:  several options will be available depending upon the instructor. 3.  Exams:  two exams based on text material and classroom discussions. 4.  Homework:  various assignments will be given to make sure students understand the material as the semester progresses.

Eligible Disciplines

Communication studies (speech communication): Masters degree in speech, speech broadcasting, telecommunications, rhetoric, communication, communication studies, speech communication, or organizational communication OR bachelors degree in any of the above AND masters degree in drama/ theater arts, mass communication, or English OR the equivalent. Masters degree required.

Textbooks Resources

1. Required Eisenberg, E. M. , Goodall Jr., H. L., Trethewey, A., LeGreco, M. . Organizational Communication: Balancing Creativity and Constraint, 8th ed. Boston, New York: Bedford/St. Martins , 2017

Other Resources

1. 1.  Selected materials will be provided and distributed by the instructor.