Course Outline of Record

Item	Value
Curriculum Committee Approval Date	03/15/2019
Top Code	493011 - Interpersonal Skills
Units	0 Total Units
Hours	40 Total Hours (Lecture Hours 16; Lab Hours 24)
Total Outside of Class Hours	0
Course Credit Status	Noncredit (N)
Material Fee	No
Basic Skills	Basic Skills (B)
Repeatable	Yes; Repeat Limit 99
Grading Policy	P/NP/SP Non-Credit (D)

Course Description

Introductory course designed to develop basic problem-solving skills required in vocational settings and to develop the resilience and self-confidence skills required to deal effectively with challenges in the workplace. Problem-solving and self-sufficiency skills are developed through group work, self-reflection, and evaluation of scenarios. Noncredit. NOT DEGREE APPLICABLE. Not Transferable.

Course Level Student Learning Outcome(s)

1. Accurately describe and demonstrate techniques associated with decision making and managing stress in the workplace.

Course Objectives

• 1. Identify and discuss multiple solutions to a given problem.
• 2. Follow planning and decision-making steps in order to arrive at a solution.
• 3. Evaluate the effectiveness of a chosen solution.
• 4. Employ successful time-management skills during class and related activities.
• 5. Share examples of problem solving or coping techniques used in situations outside of class.
• 6. Work effectively with a team to come to a decision regarding an ethical dilemma.

---

Lecture Content

Common workplace problems Evaluating Options and Risks Critical Thinking Community Stewardship

Lab Content

Common Workplace Problems Customer Complaint Relationships with Co-Workers Effective communication Getting and Giving Feedback Conflict Resolution Punctuality/Attendance Transportation to Work Transportation from Work Evaluating Options and Risks Flexibility Cause and Effect Planning Decision-Making Strategies Critical Thinking Integrity and Ethical Decisions Time Management Coping and Resilience Personal Judgment Community Stewardship

Method(s) of Instruction

• Enhanced NC Lect (NC1)
• Enhanced NC Lab (NC2)
• Live Online Enhanced NC Lect (NC9)
• Live Online Enhanced NC Lab (NCA)

Instructional Techniques

Lecture and discussion of important concepts. Discussion of related issues. Roleplay of scenarios or evaluation of videos. Guest Speakers/Professional Experts Peer evaluation.

Out-of-class Assignments

Student will complete one out-of-class assignment documenting a problem they have had and how they acted and reflected.

Demonstration of Critical Thinking

Direct observation of the application of critical thinking practices (e.g. analyze, discriminate, seek information/support, reason, etc.) given real-life scenarios (e.g. co-worker conflict, calling in sick, etc.).

Required Writing, Problem Solving, Skills Demonstration

The completion of a student project.

Eligible Disciplines

Special education: Minimum qualifications for these faculty members are specified in title 5, section 53414. Masters degree required. Title 5, section 53414

Other Resources

1. Coastline Library