Course Outline of Record

Item	Value
Curriculum Committee Approval Date	12/11/2013
Top Code	050600 - Business Management
Units	3 Total Units
Hours	54 Total Hours (Lecture Hours 54)
Total Outside of Class Hours	0
Course Credit Status	Credit: Degree Applicable (D)
Material Fee	No
Basic Skills	Not Basic Skills (N)
Repeatable	No
Grading Policy	Standard Letter (S),  Pass/No Pass (B)

Course Description

Study of communication functions, choices, and roles for professionals in business. Practice in using verbal, nonverbal, and writing skills to communicate one-on-one, electronically, and in groups. Enrollment Limitation: BUS A239; students who complete MGMT A239 may not enroll in or receive credit for BUS A239. Transfer Credit: CSU.

Course Level Student Learning Outcome(s)

1. Explain techniques that facilitate effective communication in the workplace.
2. Describe elements of human relations that impact career success.

Course Objectives

• 1. Analyze organizations to determine the communication functions, choices, and roles within selected work settings
• 2. Recognize work related communication skills required for exchanging routine information, presenting informational reports and persuasive messages, solving problems in task groups, and communicating via technology.
• 3. Analyze, describe, and evaluate a work setting in terms of communication functions, choice, and roles.
• 4. Demonstrate the skills and knowledge necessary to communicate successfully in both large and small group situations.
• 5. Assess the role of diversity in the workplace.
• 6. Design, produce and deliver effective presentations using a variety of media
• 7. Recognize personal communication skill strengths and weaknesses and develop an improvement plan to increase effectiveness in supervision and management.
• 8. Gather, evaluate, and prioritize information and materials for effective presentations.

---

Lecture Content

Communication Overview     The Process of Communication     Typical Problems in Communication     Communications Filters     Analysis of Communications Problems     Transactional Nature of Communication     Two way Communication     Personal Communication Inventory     Communication in Organizations     Problems of Organizational Communication     Theories and History of Organizational Communication     Classic and Contemporary Theories of Management and Communication     Listening     Learning to Listen     Types of Listening     Problems of Listening     Comprehensive Listening Situations     Habits of Effective Listening     Practicing Good Listening Skills     Critical Listening Situations     Empathic Listening Situations     Preparing Presentations     Characteristics of Effective Presentations     Determining Your purpose     Audience Analysis     Assembling Material for Presentation     Visual Supporting Material     Organizing and Delivering Presentations     Organizing Materials for Presentation     Patterns of Organization     Introductions     Conclusions     Preparing to Deliver Your Presentation< /     Techniques for Achieving Effective Delivery     Evaluation     Group Presentations     Organizing Your Group for Success     Research: Online and Off line     Developing Your Presentation     Rehearsals     Delivery     Interpersonal Communication     Dyadic Communication     Transactional Communication     Superior Subordinate Communication     Mentoring     Dynamics of Interpersonal Relationships     Roles and Rules     Problem Solving Groups     Nature of Problem Solving Groups     Small Group Communication     Stages or Group Life Cycles     Variables Affecting Communication in Groups     Environmental Variables in Group Communication     Problems in Small Group Communication     Communicating Via New Media     Characteristics of Communication Media     Types of Media: Presentational and Interactive     E Communications: Email, Online Discussion, Online Chat     Impact of New Media on Business Communication     Multimedia in Presentations: Using Simple PowerPoint Slides     Group Leadership     Effective Leadership Functions     Theories of Leadership     Leadership Roles     Tools for Effectiv e Leadership     Effective Agenda Systems     Intercultural Communications and Gender and Communications     Importance of Intercultural Awareness     Culture and Intercultural Communication     Problems of Intercultural Communication     Improving Intercultural Communication     Understanding Effects of Gender on Communication     Improving Cross Gender Communication     Non  Verbal Communications     The Importance of Nonverbal Communication     The Nature of Nonverbal Communication     Functions of Nonverbal Communication     Nonverbal Communication systems     Interviewing and Being Interviewed     Characteristics of Interviewing     Problems of Interviewing     Principles of Preparing for Interviews     Organizing for the Interview     Preparing for Specific Types of Interviews     Legal Requirements in Interviews     Conflict Resolution     The Nature and Causes of Organizational Conflict     Positive and Negative Aspects of Conflict     The Nature of Conflict     Stages of Conflict Episodes     Strategies for Conflict Management     Negotiation and Mediation     Conditions for Negotiation     Problems in Negotiation     The Process of Successful Negotiation     Using Win Win Strategies     Mediation Process     Creating Your Own Personal Communications Analysis and Plan     Analyzing Your Style     Knowing Your Strengths and Weaknesses     Analyzing the Style of Your Organization     Creating an Improvement Agenda     Sticking with Your Plan

Method(s) of Instruction

• Lecture (02)
• DE Live Online Lecture (02S)
• DE Online Lecture (02X)

Instructional Techniques

1.   Lecture and demonstration of skills 2.   Discussion 3.   Individual, paired, and small group exercises, presentations, and projects 4.   Instructor and peer feedback 5.   Collaborative learning 6.   Role playing

Reading Assignments

.

Writing Assignments

This course relies heavily on short and long written assignments prepared in word processing software, with students using the automated spell and grammar check features to assist in proofreading and editing their work. A collaborative project gives students the opportunity to synthesize the work of several contributors into a major written presentation format. The course reinforces the importance of good grammar and writing skills in all business communications by requiring excellent written assignments on a weekly basis.

Out-of-class Assignments

.

Demonstration of Critical Thinking

Written assignments and projects, individual and small group presentations, peer evaluation, instructor evaluation of presentations, self analysis, written essays, and examinations

Required Writing, Problem Solving, Skills Demonstration

This course relies heavily on short and long written assignments prepared in word processing software, with students using the automated spell and grammar check features to assist in proofreading and editing their work. A collaborative project gives students the opportunity to synthesize the work of several contributors into a major written presentation format. The course reinforces the importance of good grammar and writing skills in all business communications by requiring excellent written assignments on a weekly basis.

Textbooks Resources

1. Required Cheesbro, Thomas, OConnor, Linda and Rios, Francisco. Communication Skills. , ed. New Jersey: Prentice Hall, 2007 2. Required Covey, Stephen. . The 7 Habits of Highly Effective People, ed. New York: Free Press, 2004 Rationale: - 3. Required Dubrin, Andrew, J. . Human Relations for Career and Personal Success. , ed. New Jersey: Prentice Hall, 2008 4. Required Robbins, Stephen. . Self-Assessment Library 3.0 Online, ed. . New Jersey: -, 2005 Rationale: -