HTT A003N: Careers in Hospitality/Tourism Noncredit
| Item | Value |
|---|---|
| Curriculum Committee Approval Date | 09/22/2021 |
| Top Code | 130700 - Hospitality |
| Units | 0 Total Units |
| Hours | 12 Total Hours (Lecture Hours 12) |
| Total Outside of Class Hours | 0 |
| Course Credit Status | Noncredit (N) |
| Material Fee | No |
| Basic Skills | Not Basic Skills (N) |
| Repeatable | Yes; Repeat Limit 99 |
| Grading Policy | P/NP/SP Non-Credit (D) |
Course Description
This course provides an introduction and exploration of entry-level jobs in the hospitality/tourism industry. Including job titles, skills needed, and related terminology. Introduction to a wide range of hospitality/tourism careers, including in hotels and resorts, restaurant services, theme parks, tourism, and emerging areas. Noncredit. NOT DEGREE APPLICABLE. Not Transferable.
Course Level Student Learning Outcome(s)
- Identify skills and education required for employment in the hospitality/tourism industry.
- Exhibit knowledge of the various career paths available in the hospitality/tourism industry
- Demonstrate an understanding of the regional employment and educational opportunities available in hospitality/tourism.
Course Objectives
- 1. Identify career areas within various sectors of the hospitality/tourism industry.
- 2. Define industry terminology.
- 3. Identify skills and education needed for specific jobs in the hospitality/tourism industry.
- 4. Review appropriate customer service practices used within the industry
- 5. Identify employability skills that are most useful in the industry
Lecture Content
COURSE CONTENT: LECTURE CONTENT: A. Introduction to the Hospitality/Tourism industry. 1. Hospitality/Tourism Settings a. Hotels/Resorts/Spas/Casinos b. Themeparks/Attractions c. Restaurants d. Sporting Venues e. Travel and Recreation f. Tourism and Event Planning 2. General Positions a. Customer Service Representative b. Front Desk Attendant c. Reservations Clerk d. Host e. Sales Representative f. Marketing Assistant B. Introduction to specific aspects of the industry 1. Food and Beverage Positions a. Food Prep Positions b. Host c. Server/Food Service d. Banquet Staff e. Food/Beverage Sales 2. Lodging and Resort Positions a. Front Desk b. Housekeeping/Maintenance c. Concierge d. Reservations Clerk e. Group Sales Assistant f. Marketing/Social Media Assistant g. Casino Worker 3. Travel and Tourism Positions a. Theme Park Attendant b. Tour/Travel Guide c. Meeting Planning Assistant d. Spa Attendant e. Transportation/Airlines/Cruises f. Emerging and Related Positions C. Introduction to Hospitality success skills 1. Communication 2. Collaboration 3. Adaptability 4. Positive 5. Cultural awareness
Method(s) of Instruction
- Enhanced NC Lect (NC1)
- Live Online Enhanced NC Lect (NC9)
Instructional Techniques
Lecture, guest speakers, internet exploration
Reading Assignments
Reading Assignments 2-3 hours per week Students will read current event articles and complete worksheets.
Writing Assignments
Written assignments relating to hospitality/tourism terminology.
Out-of-class Assignments
Out-of-class Assignments Written assignments providing opportunities for students to explore local hospitality/tourism venues. 2-3 hours per week
Demonstration of Critical Thinking
Matching job skills to a job listing
Required Writing, Problem Solving, Skills Demonstration
Online job search
Eligible Disciplines
Hotel and motel services: Any bachelors degree and two years of professional experience, or any associate degree and six years of professional experience.
Other Resources
1. One or more of the above texts are available as OER. When possible, OER texts should be considered by the instructor of record to promote equity and access of necessary course materials.