FBM A195: Dining Room Service
| Item | Value |
|---|---|
| Eff Term | Fall 2026 |
| Curriculum Committee Approval Date | 2/25/2026 |
| Top Code | 130710 - Restaurant and Food Services and Management (CTE) |
| Units | 2 Total Units (Lecture Units 0.5; Lab/Other Units 1.5) |
| Hours | 90 Total Hours (Lecture Hours 9; Lab Hours 81) |
| Total Outside of Class Hours | 18 |
| Total Student Learning Hours | 108 |
| Course Credit Status | Credit: Degree Applicable (D) |
| Material Fee | Yes |
| Basic Skills | Not Basic Skills (N) |
| Repeatable | No |
| Open Entry/Open Exit | No |
| Grading Policy | Standard Letter (S) |
Course Description
This course refines students’ front-of-house skills through the operation of the Captain’s Table fine-dining restaurant. Each week, students execute formal à la carte service while rotating through leadership and service roles, emphasizing precision, professionalism, and guest communication. Training covers sanitation, reservation systems, timing, table setting, and point-of-sale procedures. Students also gain beverage management skills, including responsible alcohol service, online hospitality certificate courses, beverage-food pairing, and zero-proof mocktail development, while integrating sustainability and management principles. PREREQUISITE: FBM A190. Transfer Credit: CSU.
Course Level Student Learning Outcome(s)
- 1. Execute fine-dining front-of-house operations using correct service techniques, sanitation standards, and guest-focused professionalism in a live à la carte environment.
- Demonstrate mastery of responsible beverage service by applying local, state, and federal alcohol laws, beverage pairing, and zero-proof mocktail development.
- Evaluate management and supervisory practices in foodservice operations and design strategies to improve quality service, teamwork, and sustainability through continuous improvement.
Course Objectives
- Apply advanced fine-dining service techniques, timing, and formal etiquette in a professional restaurant setting.
- Lead front-of-house teams through effective communication, delegation, and problem solving during live service.
- Manage reservation, POS, and payment systems accurately and efficiently.
- Identify and uphold sanitation, safety, and allergen-management protocols.
- Develop and assess quality customer-service programs and continuous-improvement systems.
- Explain and analyze responsible alcohol service, recognizing intoxication levels and intervention strategies.
- Identify and describe the basic production of fermented and distilled beverages, and discuss wines by grape, region, and process.
- Identify equipment and glassware used for beverage preparation and service; prepare and serve zero-proof mocktails.
- Analyze the relationship between food and beverage pairing, product mix, and profitability.
- Apply sustainability principles to minimize waste and enhance ethical service practices.
- Evaluate management and supervisory practices in foodservice operations and reflect on leadership and continuous improvement.
- Demonstrate professionalism to enhance guest experience and operational excellence.
Lecture Content
Fine-Dining Foundations
- History, etiquette, guest psychology, and OCC service philosophy
- Precision, elegance, and intention in professional service
Front-of-House Roles and Leadership
- Roles: captain, server, busser, host, beverage attendant, bread server, and Dining Room Manager
- Communication, delegation, and teamwork during live service
Service Standards and Sequence
- Timing, order writing, menu presentation, pacing, crumbing, and guest recovery
- Formal service styles (American, French, Russian, English, Banquet)
Responsible Alcohol Service
- Local, state, and federal laws; intoxication recognition and intervention
- Liability, guest safety, and ethical beverage management
Beverage Knowledge and Pairing
- Fermentation and distillation processes; wine varietals by grape, region, and production
- Coffee, tea, and zero-proof mocktails; beverage trends and pairing with menu items
Product Mix, Profitability, and POS Systems
- Check averages, upselling strategies, and menu-driven revenue control
- Reservation systems, POS technology, and sales analysis
Quality Service Systems and Continuous Improvement
- Service evaluation, staff training, and feedback systems
- Creating and assessing quality-assurance and guest-satisfaction programs
Sustainability and Ethics in Service
- Waste minimization, linen and resource management, and sustainable sourcing
- Social responsibility and inclusive service practices
Leadership Reflection and Professional Growth
- Supervisory practices, discipline, recognition, and self-assessment
- Developing a personal management style through reflection and debrief
Lab Content
Dining-Room Setup and Polishing
- Mise en place, table settings, linens, glassware, décor, and lighting checks
- Sustainability audits of materials and procedures
Role Rotations and Team Leadership
- Weekly assignments through all FOH positions
- Student-led pre-service meetings and real-time communication
Order Writing and Guest Communication
- Menu memorization, allergy/allergen awareness, and order grids
- Guest interaction, upselling, and professional language
Course Pacing and Service Flow
- Greeting, water, menu presentation, multi-course coordination, dessert, crumbing, and farewell
- Timing synchronization with kitchen and expo team
Beverage and Mocktail Service
- Preparation, presentation, and garnish techniques
- Application of responsible service (TIPSY) during simulated scenarios
POS Operations and Profitability Analysis
- Transaction accuracy, reporting, and check-average evaluation
- Menu and product-mix profitability exercises
Sustainability and Continuous Improvement Projects
- Waste tracking, linen management, and ethical service audits
- Team-based solutions for operational efficiency
Capstone Service and Reflection
- Full fine-dining service simulation with guest evaluations
- Post-service debriefs, peer feedback, and leadership reflection journal
Method(s) of Instruction
- Lecture (02)
- Lab (04)
Instructional Techniques
Lecture, lab, demonstration, research
Reading Assignments
1.5 hours per week - Reading from textbook and other sources provided by the instructor.
Writing Assignments
1 hours per week - Written assignments, discussion boards
Out-of-class Assignments
2.5 hours per week - Written homework, research, quizzes, discussion boards
Study Non-Contact Hours Recommended
18
Methods of Student Evaluation
- Short Quizzes
- Written Assignments
- Report
- Projects (Individual/Group)
- Problem Solving Exercises
- Oral Presentations
- Skills Demonstration
Demonstration of Critical Thinking
Student evaluation is based on participation, lab performance, quizzes, homework, and exams
Required Writing, Problem Solving, Skills Demonstration
Written assignments, troubleshooting guest issues, practical application of acquired skills in live lab setting
Resources Subscreen
- Manual: Alexandra Yates and Eric Cohen. Captain's Table Training Manual. N/A (2026).
Eligible Discipline(s)
- Culinary arts/food technology (food service, meat cutting, baking, waiter/waitressing, bartending): Any bachelor’s degree and two years of professional experience, or any associate degree and six years of professional experience.
- Restaurant management: Any bachelor’s degree and two years of professional experience, or any associate degree and six years of professional experience.
