Course Outline of Record

Item	Value
Curriculum Committee Approval Date	10/01/2024
Top Code	493086 - English as a Second Language - Speaking/Listening
Units	0 Total Units
Hours	36 Total Hours (Lecture Hours 36)
Total Outside of Class Hours	0
Course Credit Status	Noncredit (N)
Material Fee	No
Basic Skills	Not Basic Skills (N)
Repeatable	Yes; Repeat Limit 99
Open Entry/Open Exit	Yes
Grading Policy	P/NP/SP Non-Credit (D)

Course Description

This noncredit course provides students with the essential listening and speaking skills needed to manage a small business. Students will learn the fundamentals of communicating with business partners, employees, vendors, and customers. Emphasis is placed on business terminology and cultural etiquette pertinent to a small business setting. Topics include technical vocabulary, everyday expressions, conversational strategies, and knowledge of American business culture. Open Entry/Open Exit. NOT DEGREE APPLICABLE. Not Transferable.

Course Level Student Learning Outcome(s)

1. Course Outcomes
2. Utilize technical business terminology as well as everyday idioms and expressions typical of today’s workplace.
3. Apply a variety of conversation strategies when communicating with business partners, employees, vendors, and customers over the phone, in person, and via video conferences.
4. Extrapolate key takeaways from business meetings and presentations.
5. Generate an original business proposal.

Course Objectives

• 1. Discuss the importance of social etiquette in relation to American business culture.
• 2. Differentiate between direct and indirect communication strategies and apply them in various business settings.
• 3. Identify key vocabulary terms and expressions pertinent to today?s business culture.
• 4. Examine the fundamental components of a business proposal.
• 5. Practice creating agendas, setting goals, composing meeting minutes, and discussing timelines.
• 6. Interpret vision and mission statements for a variety of small businesses.
• 7. Practice essential pronunciation skills and public speaking techniques.
• 8. Discuss note-taking strategies when attending business meetings and presentations.

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Lecture Content

Examining social etiquette in American business culture Analyzing business etiquette across cultures Reviewing expectations in an American business environment Understanding the foundations of business communication Examining the communication process Analyzing effective communication strategies with business partners employees vendors customers Identifying communication barriers Implementing key business terms and expressions Differentiating between formal and informal language Identifying high-frequency nouns and verbs pertinent to running a small business Describing products and services using high-frequency adjectives and adverbs Using Idioms and everyday expressions related to American business culture Employing effective communication strategies Conveying positive information to employees and customers Conveying negative information to employees and customers Improving nonverbal communication skills Practicing grievances & complaint resolution strategies for customer-related situations coworker-related situations employee-related situations Utilizing persuasive language Running a business meeting Understanding business meeting dynamics Utilizing leadership skills Practicing turn-taking strategies Employing effective listening strategies Listening for main ideas and key takeaways Interpreting nonverbal language Analyzing barriers to effective listening Presenting a business proposal Assessing effective and ineffective presentation strategies Reviewing the components of a business proposal Discussing charts, graphs, and tables

Method(s) of Instruction

• Enhanced NC Lect (NC1)
• Online Enhanced NC Lect (NC5)
• Live Online Enhanced NC Lect (NC9)

Reading Assignments

Instructor handouts Online articles and documents

Writing Assignments

Short written responses to online videos and presentations Comprehensive summaries of business meeting takeaways

Out-of-class Assignments

.

Demonstration of Critical Thinking

Applied performance (e.g. follow oral and/or written directions, oral interview, take notes (key information)) Problem-solving (e.g. case studies, error analysis, open-ended) Observation (e.g. during individual and group collaborations) Simulation (e.g. role playing, visualization, modeling concepts, skits/dramas) Self-evaluation

Required Writing, Problem Solving, Skills Demonstration

Applied performance (e.g. follow oral and/or written directions, oral interview, take notes (key information)) Presentations (e.g. individual vs. group, peer vs. teacher vs. outside evaluator grading) Projects/reports Observation (e.g. during individual and group collaborations) Cooperative experience (e.g. focus groups, student teams, study groups) Simulation (e.g. role play, visualization, modeling concepts, skits/dramas) Informal conversations

Eligible Disciplines

ESL: Master's degree in TESL, TESOL, applied linguistics with a TESL emphasis, linguistics with a TESL emphasis, English with a TESL emphasis, or education with a TESL emphasis OR bachelor's degree in TESL, TESOL, English with a TESL certificate, linguistics with a TESL certificate, applied linguistics with a TESL certificate, or any foreign language with a TESL certificate AND master's degree in linguistics, applied linguistics, English, composition, bilingual/bicultural studies, reading, speech, or any foreign language OR the equivalent. Master's degree required.