CHT A080N: Apple Device Support

Course Outline of Record
Item	Value
Eff Term	Fall 2026
Curriculum Committee Approval Date	12/03/2025
Top Code	070800 - Computer Infrastructure and Support (CTE)
Units	0 Total Units (Lecture Units 0)
Hours	18-27 Total Hours (Lecture Hours 18-27)
Total Outside of Class Hours	36-54
Total Student Learning Hours	54-81
Course Credit Status	Noncredit (N)
Material Fee	No
Basic Skills	Not Basic Skills (N)
Repeatable	Yes; Repeat Limit 99
Open Entry/Open Exit	No
Grading Policy	P/NP/SP Non-Credit (D), Pass/No Pass (B)

Course Description

The Apple Device Support course introduces students to the essential skills needed to support, configure, and troubleshoot Apple devices in organizational settings; Content is aligned with the Apple Device Support Exam, preparing students for industry-recognized certification; Students will gain experience with device setup, networking, security, and diagnostic tools Not Transferable.

Course Level Student Learning Outcome(s)

Identify and explain core functions of Apple device setup, configuration, and support.
Troubleshoot common hardware, software, and connectivity issues on Apple devices using diagnostic tools.
Demonstrate competency in applying concepts aligned with the Apple Device Support Exam to prepare for certification.

Course Objectives

1. Demonstrate an understanding of basic IT concepts as they apply to Apple device support.
2. Describe the functions and features of Apple devices commonly used in organizational settings.
3. Prepare for the Apple Device Support Exam by reviewing key learning objectives and demonstrating familiarity with the exam registration and practice process.
4. Explain how organizations use Mobile Device Management (MDM) and Managed Apple Accounts to manage devices, users, and access at scale, and demonstrate how iCloud, Continuity, and passkeys enhance security, usability, and seamless integration across Apple devices.
5. Support and troubleshoot Mac computers in organizational environments using appropriate tools and techniques.
6. Use content created in another software application.
7. Apply skills to create real world projects.
8. Set up and deliver a presentation.

Lecture Content

Fundamentals

IT Fundamentals
1. Hardware models and configurations
  - High-level usage of common components, specifications, and configurations between mobile, laptop, and desktop hardware
2. Data storage types and methods
  - Data storage types and methods
    - Internal or external SSD (solid state drive)
    - Local and cloud
    - Server
    - NAS (network attached storage).
3. Operating systems
  - Common computer and cell phone operating systems
4. IT networking and security
  - Enterprise-level network concepts such as network setup, configuration, and coverage.
  - Wi-Fi and cellular connectivity standards
  - LAN (local area network)
  - WAN (wide area network)
  - RADIUS (Remote Authentication Dial-In User Service)
  - Common enterprise-level security concepts
    - Authentication protocols
    - Firewalls
    - VPN
    - Proxies
    - Admin and user privileges
5. Command line
  - Running command-line programs or scripts
6. Enterprise backup
  - Enterprise approaches for data backup and restore operations
    - Server and cloud backup methods
7. Cloud computing
  - Types of cloud computing services and features
    - Data storage
    - Computing power
8. Device management
  - Concepts of device management
  - Mobile Device Management (MDM) vendors in an organizational environment.
9. Systematic troubleshooting
  - Systematic approaches to isolating, troubleshooting, and resolving hardware, software, or network issues
iPhone and iPad Fundamentals
1. Setup and Configuration
2. Navigation
3. Customizing settings
4. Managing Apps and Content
5. Privacy and Security
6. Accessibility
7. Performance Monitoring
8. Update and Reset Options
Apple Account and iCloud Fundamentals
1. Apple Account Overview
2. iCloud Overview
3. iCloud Apps and Features
Preparing for the Apple Device Support Exam
1. Preparing for the Exam
2. Reviewing the Learning Objectives
3. Practice Exams
4. Taking the Exam
Mobile Device Management, Apple Accounts, iCloud and Continuity, and Passkeys
1. Mobile Device Management (MDM)
2. Managed Apple Accounts
3. iCloud and Continuity
4. Managing Passwords and Passkeys

iPhone and iPad

Setting Up and Restoring iPhone or iPad
1. Backing Up iPhone or iPad
2. Moving to a New iPhone or iPad
3. Restoring iPhone or iPad to Factory Settings
4. Restoring iPhone or iPad from a Backup
5. Reviving iPhone or iPad Using Apple Configurator
6. Backing Up and Restoring Using Apple Configurator
Managing Network and Sharing on iPhone or iPad
1. Troubleshooting Cellular Data
2. Using Personal Hotspot
3. Configuring Wi-Fi Settings in iPhone or iPad
4. Sharing Files with AirDrop on iPhone or iPad
Managing Apps on iPhone or iPad
1. Troubleshooting Apps on iPhone or iPad
Managing Privacy and Security on iPhone or iPad
1. Managing Privacy and Security on iPhone or iPad
2. Using Find My on iPhone or iPad
Using Diagnostics on iPhone or iPad
1. Using Sysdiagnose to Troubleshoot iOS or iPad

Mac Computers

Setting up and Restoring Mac
1. Troubleshooting Mac Startup Issues
2. Restoring a Mac to Factory Settings
3. Resetting Login Passwords
4. Managing Login Keychains
Managing Network and Sharing on Mac
1. Troubleshooting Network Connectivity on Mac
2. Troubleshooting Wi-Fi Connectivity on Mac
3. Sharing Files with AirDrop on Mac
Managing Privacy and Security on Mac
1. Turning on FileVault
2. Managing Privacy onMac
3. Managing Mac Sharing Settings
4. Using Find My on Mac
Using Diagnostics on Mac
1. Using Activity Monitor
2. Using Console
3. Continuing Your Learning

Method(s) of Instruction

Enhanced NC Lect (NC1)
Live Online Enhanced NC Lect (NC9)
Online Enhanced NC Lect (NC5)

Instructional Techniques

Lecture/demonstration, individualized instruction.

Reading Assignments

Assigned readings from articles, websites, guides, and content pages on device setup, configuration, basic troubleshooting, network concepts, data storage, and security fundamentals.

Writing Assignments

Provide written feedback from peer reviews or group activities and complete brief problem-solving exercises or scenario-based responses.

Out-of-class Assignments

Practice activities and videos

Methods of Student Evaluation

Short Quizzes
Projects (Individual/Group)
Problem Solving Exercises
Oral Presentations
Skills Demonstration

Demonstration of Critical Thinking

Students will analyze and evaluate strategies for configuring, managing, and troubleshooting Apple devices, applying problem-solving skills to determine effective solutions for device setup, security, backup, and enterprise-level management scenarios.

Required Writing, Problem Solving, Skills Demonstration

Students will complete short reflections, scenario responses, or peer-feedback exercises that demonstrate understanding of device management concepts, troubleshooting steps, and workplace applications. Students will analyze real-world or simulated technical issues with Apple devices and MDM systems, identifying causes and proposing effective solutions. Students will perform hands-on tasks such as configuring devices, managing apps, applying security settings, and using backup or restoration tools to show mastery of practical skills.

Other Resources

1. GCFGlobal website 2. Digital Literacy Assessment by Northstar

Resources Subscreen

Other: . . ().

Eligible Discipline(s)

Computer service technology: Any bachelor’s degree and two years of professional experience, or any associate degree and six years of professional experience.
Computer information systems (computer network installation, microcomputer technology, computer applications): Any bachelor’s degree and two years of professional experience, or any associate degree and six years of professional experience.
Office technologies (secretarial skills, office systems, word processing, computer applications, automated office training): Any bachelor’s degree and two years of professional experience, or any associate degree and six years of professional experience.

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