Academic Catalogs

Customer Service Academy (CSA)

CSA C0100.5 Units (9 lecture hours)  
Customer Service  

Grading Mode: Standard Letter, Pass/No Pass

This course is designed to provide the student with certain key skills and attitudes in order to effectively meet the needs of customers. The student will be introduced to the concept of internal and external customers, customer satisfaction, and customer retention. Topics will include communicating with customers, developing a positive attitude, handling complaints, and developing sales skills. Graded or Pass/No Pass option. (NOT DEGREE APPLICABLE.)

CSA C0150.5 Units (9 lecture hours)  
Communicating With People  

Grading Mode: Standard Letter, Pass/No Pass

This course is designed to introduce the student to key elements in communication within business organizations. Topics will include verbal and nonverbal communication, listening skills, and supervisory communication. Graded or Pass/No Pass option. (NOT DEGREE APPLICABLE.)

CSA C0200.5 Units (9 lecture hours)  
Team Building  

Grading Mode: Standard Letter, Pass/No Pass

This course is designed to provide the student with an understanding of how to solve common types of problems. Students will learn to recognize various team player styles and will be introduced to team building in the workplace. Graded or Pass/No Pass option. (NOT DEGREE APPLICABLE.)

CSA C0250.5 Units (9 lecture hours)  
Stress Management  

Grading Mode: Standard Letter, Pass/No Pass

This course is designed to acquaint the student with various skills the supervisor needs to help employees. Topics include stress recognition and how to manage it, job burnout and what to do about it, and employee counseling in various situations. Graded or Pass/No Pass option. (NOT DEGREE APPLICABLE.)

CSA C0300.5 Units (9 lecture hours)  
Time Management  

Grading Mode: Standard Letter, Pass/No Pass

This course is designed to introduce the student to time management principles and specific tools that assist in making maximum use of time. Basic concepts of managing space will also be covered. Graded or Pass/No Pass option. (NOT DEGREE APPLICABLE.)

CSA C0350.5 Units (9 lecture hours)  
Conflict Resolution  

Grading Mode: Standard Letter, Pass/No Pass

This course is designed to provide the student with an analysis of attitudes and behavior that create conflict between individuals and groups within an organization. Graded or Pass/No Pass option.

CSA C0400.5 Units (9 lecture hours)  
Attitude In The Workplace  

Grading Mode: Standard Letter, Pass/No Pass

This course is designed to provide the student with certain key skills in the area of attitude so that they may effectively maintain a positive attitude in the workplace and at home. The student will be introduced to attitude style recognition, attitude communication, and attitude adjustment. Topics will also include the primary causes of bad attitudes, turnaround strategies to battle these bad attitudes, and specific techniques to improve these bad attitudes. Graded or Pass/No Pass option. (NOT DEGREE APPLICABLE.)

CSA C0450.5 Units (9 lecture hours)  
Managing Organizational Change  

Grading Mode: Standard Letter, Pass/No Pass

This course is designed to provide the student with an understanding of change and the influence it has on an organization and the individuals in that organization. Graded or Pass/No Pass option. (NOT DEGREE APPLICABLE.)

CSA C0500.5 Units (9 lecture hours)  
Decision Making and Problem Solving  

Grading Mode: Standard Letter, Pass/No Pass

This course is designed to introduce the student to decision making and problem solving as a supervisor. Graded or Pass/No Pass option. (NOT DEGREE APPLICABLE.)

CSA C0550.5 Units (9 lecture hours)  
Foundation Essential: Values And Ethics  

Grading Mode: Standard Letter, Pass/No Pass

This course is designed to acquaint the student with the importance of values and ethics in the workplace. The importance of values and ethics involved in the supervisor's carrying out his/her duties will be emphasized. Graded or Pass/No Pass option. (NOT DEGREE APPLICABLE.)